Data and technology have the potential to transform the way governments operate and provide services to citizens. But bringing about change on this scale is never easy.
On the podcast, senior government and public sector leaders share inspiring stories of how they are paving the way to a better future. The series showcases actionable examples across education, artificial intelligence (AI), grants management, human services, workforce transformation, sustainable cities and more.
Dive in to discover the pathway to a better world for citizens.
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Episodes
Monday Mar 09, 2026
Monday Mar 09, 2026
For Shen Hwee Chua, Chief Data Officer at the Energy Market Authority in Singapore, the biggest hurdle to implementing a GenAI productivity tool has been human resistance.
As she tells Thomas Erwin, EY Global Government and Infrastructure AI Co-leader, hosting the organization’s GenAI platform on a government-approved cloud was key, as was democratizing access and skills. Codesigning the tool with important stakeholders and continually gathering their feedback gained buy-in. And automating the process of making documents machine-readable saved many hours of manual effort.
In future, Shen Hwee believes AI technologies will not only make governments more efficient but also allow them to collaborate more dynamically – across departments, agencies and borders.
This is the second episode of AI Pioneers, a miniseries featuring speakers from pioneering government organizations identified in EY’s data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 16 mins
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