Data and technology have the potential to transform the way governments operate and provide services to citizens. But bringing about change on this scale is never easy.
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In the final episode of AI Pioneers, EY Global Government and Infrastructure AI Co-leaders Sheena Thompson and Thomas Erwin share their highlights from across the miniseries.
They identify four recurring themes:
- Successful AI programs begin by understanding the problem, not the tool.
- Adoption, productivity, and ROI depend on training your people and bringing them with you.
- Radical transparency and giving citizens control earn public trust.
- Standardized governance, built for scale, doesn’t block innovation; it operationalizes it.
Sheena and Thomas also provide a taste of the insights their guests shared under each theme. For more detail, dive into the other episodes.
This is the eighth episode of AI Pioneers, a miniseries featuring speakers from pioneering government organizations identified in EY data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 22 mins
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