Leading into Tomorrow

AI in Government: how AI could transform learning, teaching and research in universities

How can universities balance their innovation culture with applying artificial intelligence (AI) in safe, compliant, ethical and effective ways? Our host Tim Smith speaks to Christine Burns, CIO at the University of New South Wales (UNSW) in Sydney, and Alison Cairns, EY Oceania Education Leader.

AI in Government is the mini-series where government and public sector innovators connect to dive into the transformative potential of AI in the public sector. Listen in as we explore how AI offers a better, more connected society. 15 mins

AI in Government - ethical AI and why we aren’t ready to hand the keys over to the machines.

From errors in facial recognition to large-scale disinformation campaigns, the impacts of artificial intelligence (AI) “going bad” can be huge. But so can the positive effects of these transformative technologies. Ethical governance, with human oversight, can help governments realize the benefits and mitigate the risks. And by understanding the failures, we can know where to innovate.

Discussing this crucial topic with host Tim Smith is David Shrier, a futurist and Professor of Practice, AI & Innovation at Imperial College London. Also joining is Jeff Saviano, EY Global Emerging Technology, Strategy & Governance Leader and an appointed associate at Harvard University’s Safra Ethics Centre. 20 mins

AI in Government - more efficient operations and a more personalized service.

Public sector organizations have been using artificial intelligence (AI) for longer than many people realize, to do things such as predict the weather and spot speeding drivers. Today, these technologies are helping organizations to operate more efficiently and personalize their customer service — and we’re still just scratching the surface of what they offer. 

Discussing AI’s history, current use and future potential with host Tim Smith is Rajiv Peter, CIO at the housing association Notting Hill Genesis. EY LLP Technology Consulting Partner Naveen Thomas also shares his insights. 17 mins

AI in Government - Simplifying access to social grants for the City of Paris citizens.

The city of Paris has created a generative AI (GenAI) chatbot to make it easier for citizens to access social grants, while complementing — not replacing — the work of social workers.

Discussing this innovative solution with host Tim Smith are Victoria Louvet, Senior Product Owner and Project Manager at EY Fabernovel, and Jessica Chamba, EY Global Human Services Leader. 14 mins