Data and technology have the potential to transform the way governments operate and provide services to citizens. But bringing about change on this scale is never easy.
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Episodes
Tuesday Mar 24, 2026
Tuesday Mar 24, 2026
In this episode, EY Global Government and Infrastructure Leaders, Thomas Erwin and Josie Cluer, discuss a key theme in EY data and AI reports: workforce engagement and capability. Josie shares some findings from global EY research:
- Less than half of government employees are seeing productivity benefits from AI, compared with over three quarters of employees in financial services.
- Skills are twice as effective as tools or mindset in helping employees realize productivity benefits from AI.
- The more training people do, the bigger the gains.
The discussion also covers the importance of change management. Josie cautions that while government should be ambitious about AI’s potential, moving fast without addressing employee concerns risks leaving people behind.
This is the seventh episode of AI Pioneers, a miniseries featuring insights from pioneering government organizations identified in EY data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 18 mins
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